Cancellation & Refund Policy

Thank you for shopping at NTIC Shop ("we," "us," or "our"). We strive to provide you with high-quality products and excellent customer service. This Cancellation and Refund Policy explains our policies regarding cancellations, returns, and refunds for purchases made through our website.

By making a purchase with us, you agree to the terms outlined in this policy. If you do not agree with our policies, please refrain from making a purchase.

Cancellation Policy - Order Cancellation by the Customer

You may cancel your order within 48 hours of placing it. To request a cancellation, please contact our customer support team as soon as possible. If your order has not yet been processed or shipped, we will make every effort to accommodate your request. Once an order has been shipped, it cannot be canceled.

Order Cancellation by Us

We reserve the right to cancel any order for various reasons, including but not limited to product unavailability, pricing errors, or suspected fraudulent activity. If we cancel your order, we will promptly notify you and issue a full refund.

Refund Policy - Eligibility for Refunds

We want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, please contact our customer support team within 3 days of receiving your order to request a return and refund.

To be eligible for a refund, the following conditions must be met:

• The item must be in its original condition, unused, and in the original packaging.
• You must provide proof of purchase, such as your order confirmation or receipt.
• Custom-made or personalized items may only be eligible for a refund if they are defective or do not match the specifications you provided.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 to 7 business days.

Return Shipping Costs

Customers are responsible for the cost of return shipping, unless the return is due to a product defect or an error on our part. In such cases, we will provide a prepaid return label.

Contact Us

If you have any questions, concerns, or requests regarding our Cancellation and Refund Policy, please contact us at info@ntic.in Or visit https://ntic.in/pages/contact