Return policy

Return policy

At NTIC, customer satisfaction is our top priority. We are committed to delivering high-quality products that meet your expectations. However, we understand that issues may occasionally arise.

Returns

We accept returns only for defective products. If you receive a defective item, please follow these steps to initiate a return:

1. Contact our customer support team at info@ntic.in within 3 days of receiving your order.
2. Provide a clear description of the defect, along with photos or videos as proof.
3. Once your request is approved, we will provide instructions for returning the defective product.

Important Notes

• Returns will not be accepted for reasons other than product defects.
• The defective product must be returned in its original packaging with all included accessories.
• Refunds or replacements will only be processed after we inspect the returned item and verify the defect.

Exchanges

We regret to inform you that we do not accept exchanges for any products.

For further assistance, feel free to contact us at info@ntic.in.

Thank you for shopping with NTIC!